RETURNS
You have total peace of mind! We happily accept returns within 30 days from the date your order was delivered (excluding custom cases).
All return items must be received to our Australian office before a refund or exchanged can be issued.
Return postage charges are non-refundable unless the item was faulty or incorrect.
Personalised products are one of a kind and has been manufactured only for you. Therefore we can not exchange or refund any customised products under any circumstances unless the product has a manufacturer's defect.
Please email us at support@uppercases.com.au with your order number so we can provide you with all the return process details.
Can I return my UPPERCASE phone case?
Yes, we're 100% committed to making you happy. If you wish to return your item(s), please contact us with the reason of return, within 30 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details! Returns without prior communication with us will not be accepted.
Limitation of Returns on specific products:
1. Custom and Personalised products are one of a kind and has been manufactured only for you. Therefore we can not exchange or refund any customised products under any circumstances unless the product has a manufacturer's defect.
2. We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
3. Refunds for returned items will be issued to the original payment method you used when placing your order.
4. Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.
5. The returned product must not be used and should be sent to us in its original packaging.
6.Shipping fee and express shipping fee are non-refundable.
7.We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
Can I receive a full refund for my order?
Please be advised that shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied.
Do you provide return label?
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.